Terms & Conditions/ Policy
We want you to be happy with our products and service you receive, and we also want you to shop with the assurance that your product is fresh, hand crafted and has never been used by another customer. To that end, due to the personal nature of our products, we cannot accept returns. Refunds are issued on a case by case basis. If you are not satisfied with the product please reach out to our friendly staff via email at firstname.lastname@example.org or by completing the information on the CONTACT tab.
If your product arrives damaged, please notify us by email at email@example.com within 24 hours (2 days) of receipt of the damaged product. We kindly ask that you include photos of the items.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if any) will be deducted from your refund.
Please use caution and common sense when using our products. Keep soap out of your eyes and other sensitive areas. If irritation occurs, discontinue use immediately. Please read ingredients carefully if you have allergies or skin sensitivity. Although these products are made with some natural ingredients, please DO NOT EAT. Soap usage may result in a smooth surface in area of use; please use caution to ensure your safety.
Before you light a candle, always trim the wick to ¼ inch and remove any debris left in the wax pool such as wick trimmings or matches. Any debris will add more fuel to the candle than it’s designed to handle. Too much fuel can cause the flame to unexpectedly flare up or even start a small fire near the candle flame. Wicks that are left long or crooked can cause uneven burning, dripping, flaring and sooting. Trimming wicks will help prolong the life of your candle. The first burn is the most important. Candles should burn allowing wax to pool from edge to edge of the container to create a memory ring. Once a candle has a memory ring, it will continue to tunnel for the life of the candle. Burning a candle for too long will cause carbon to collect on the wick, leading it to mushroom. The wick will then become unstable and produce a dangerously large flame. In addition, your candle will start to smoke and release soot. Avoid this by always following the instructions. In general, it is recommended that candles not burn for longer than three hours and cool for at least two hours before relighting. When burning a candle, avoid proximity to fans, air conditioners, open windows, or crowded areas with people walking back and forth. Moving air can disturb the flame, resulting in those pesky black marks on the glass. Store candles in a cool, dark and dry place with the lid on to keep them clean of dust and debris, and to help protect the wax and fragrance.
Linen spray should be used on fabric only as it contains fragrance oil that can prove to cause slip on hard surfaces. Do not use as perfume/cologne as direct application can irritate skin. Read ingredients thoroughly before purchasing.
By purchasing our products, you agree to our Terms & Conditions and Return Policy.
Thank you for your support!